We had a general cleaning performed in April of 2011. I don't know about you, but we don't typically use our fireplace during the summer. Fired it up the first time over the New Year weekend and noticed that the flue was not operating properly. Upon review it seemed that the flue was not re-attached properly after the cleaning. We asked for someone to come out and they responded by telling us that since they performed the service back in April (about 9 months ago) they couldn't send someone out. We were considering installing gas logs from them. NOT ANY MORE!!!!! Be careful. They do not back up their service. Though we could trust a business in our own backyard.
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