I am not going to tell about something like being left without medical assistance or a doctor?s mistake that caused more troubles. The reason I needed to be seeing at ER on Sunday, January 15, 2012 at late afternoon was very simple: reading my TB skin test which was administered on Friday, January, 13th. And, yes, being deeply offended and insulted by the staff before the PPD was read is something that needs to be said out loud to the world. There are names: Nora Cami, Clerical II, and nurse Bystrickaya (both - ER). If you - whoever is going to read these lines - expecting to know what happened, I am not going to go over, but have to affirm that there was nothing said or done from my side what might cause to get unprofessional attitude and unsuitable comments with harsh tone of voice from the mentioned above staff. Unfortunately, I did get it all. Any way, it is not about the staff which made me feel completely down and disgraced for their mistakes before the test, actually, was read. It is about the hospital management from the top to the bottom. Have those people heard about what type of professional conduct their employees display in the work setting? Have the management and employees ever heard about at least basic knowledge of simple ethical standards for delivering medical care? Does management have ability and desire to hire the new employees and train them at least simple verbal communication and interpersonal skills or at least just to remind the new staff about not humiliating patients? I am wondering, if nurse Bystrickaya has sense of obligation to learn and speak basic English instead of being angry at the patients for her inability to communicate properly? I would want to know by what way Ms. Cami communicates with her mother, direct supervisor, father, co-workers, boyfriend/husband, neighbors, and etc. or because I am a patient and she doesn?t consider me as a valuable human being? Ms. Cami, I am twice as old as you are and didn?t appreciate seeing your angry face in the window #4. Do you think your behavior I encountered with on January 15th reflect positively the hospital? The same question to ask the top management.
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