PLEASE SEE COMMENT FOR FEB 2012 UPDATE - IT'S NOT GOOD. Jeff worked on 14 of my computers adding his anti-virus software to all of them after assuring me they would all automatically update just like my previous anti-virus software. This was not the case and I immediately had to install program updates on all 14 of my machines. This made me very upset (particularly when I found that this would happen regularly in the future as well) and since he felt I was being 'difficult' he now refuses to deal with me at all. THAT'S RIGHT FOLKS - IF HE FEELS YOU ARE BEING DIFFICULT, HE WILL STOP WORKING WITH YOU REGARDLESS OF PROBLEMS HE HAS CAUSED YOU.
All this happened Dec 2011 - it is now mid January 2012. Ever since he worked on the machines, our main computer has not been able to print more than about 80 pages. I have spent massive amounts of time trying to fix this problem but emails to Jeff have been ignored. Today all my other computers are also suffering from the same weird bug.
Nothing has changed in our system except the work Jeff has done. ALL our computers are now unable to print jobs larger than about 80 or so and Jeff is unwilling to help. (Yes, I have contacted the printer tech support - it's not the printer or the drivers.)
Today I am forced to call yet another IT person to fix this.
Beware - If you make him mad he will completely blow you off regardless of the problems you have as a result of his work.
(He does have a reputation of being very good at what he does but who cares if he won't help with problems that inevitably can come up anytime new software is installed on a machine - particularly anti-virus software that blocks and limits in weird, hard for the layman to understand ways.)
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