Trey,
I have researched your issue and from what I have found our service department at Keystone Chevrolet has done everything, gone above and beyond make you a happy customer..
You brought your vehicle into our service department in October 10, 2011 requesting service.
Issue 1.You stated that the light would come on periodically despite having 74% of the oil life remaining.
Issue 2: You stated an issue concerning acceleration from idle at time. You said it acts like it does not get gas at first then jerks and jumps off once it does.
Issue 3: You reported the latch on back of passenger seat broken.
Issue 4: You needed transportation
Our response and solution:
Issue 1: Checked for oil leaks, none apparent~ solution topped off oil. Possible reason for low oil was low from previous Oil change, which was done here on 7/15/11. Problem fixed
Issue 2: Diagnosis showed that there was in internal failure of throttle actuator. We replaced the Throttle Actuator Control Module took it for test drive and ran diagnostic... Problem fixed.
Issue 3: the latch was broken; we replaced the passenger seat release knob. Problem fixed.
Issue 4: We supplied you with a rental vehicle for 5 days. Problem Fixed.
On October 21, 2011
Issue 1: You reported that the vehicle acts like not its getting gas when going from complete stop to taking off ~then it finally jerks and takes off.
Our Response and solution:
Issue 1: The cause of this issue: Vehicle needs total fuel system service ~ Injectors are carbonated up- you were advised of this issue back on October 10, 2011 and declined repairs. What we did: performed throttle learn rest procedure and reprogrammed ECM to check for updates to fuel system~there were no codes in the ECM or TCM~ we test drove~ transmission is not slipping or surging. We recommended you get the transmission serviced, you declined.
On November 21, 2011 you again came into our service department.
Issue 1: You reported that it was running rough and sluggish upon takeoff.
Our Response:
There was no check engine light on. We were unable to find any problems. Your vehicle operates as designed by General Motors. We test drove, checked fuel pressure, checked transmission shifting and your vehicle operated properly. We tried to duplicate what you said was happening.
You stated ?When I called Keystone back to let them know what the problem was and that it would not show up on their computer because it was mechanical and not electronic, they told me if I wanted them to look at it again that I would have to pay them another $100 deductible to fix the problem?? This information is misleading. Our service manager explained that he himself would pay your deductible if something was wrong. You refused to bring it back in or tell us exactly what the other mechanic said was the issue. Let me explain, anytime you take a vehicle into a Chevy dealership they put the vin number into their computer system. That vin number allows Chevrolet to track all issues, and repairs. Nothing is showing for your vehicle. There is no history that another dealership fixed your problem.
Cars today are much like airplanes. They have a little black box. This information is critical for service departments to know both the mechanical and the electronic. Our Service Manager offered that if you were able to re-create the problem and bring it in so we could take a ride with you then we can do something. It would be beneficial for us if you were having issues so we could be the ones to replace your transmission. The warranty company would pay us $2000. However we have to document the claim with both data and pictures in order to get the item covered. At this point our hands are tied, but we will graciously be willing to fix your issues if we are able to document them.
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