I had recently been involved in an accident, and my insurance company totaled my vehicle. I was waiting for a settlement check to arrive, but I had to do some car shopping. Because of the amount of driving I do, I was interested in a Toyota Prius.
I began by surfing the web, and based on a friend's experience, checked out Scott Clark's Toyota. I saw some vehicles I was interested in and sent a query to them. Robert Van Alstyne replied to my email within 10 minutes or so. I decided to go visit the dealership on Sunday.
I met Robert and was immediately impressed with his knowledge and sincerity. He was not a stereotypical salesman just trying to make a sale. He listened to me and found several previously-owned vehicles to consider. I took a test drive and was impressed by Robert's ability to answer my questions. At no time did I feel pressured. If Robert didn't have a clear answer for a question, he found others to give me the answers I needed.
After considering my options, I decided to purchase a new Prius instead. Robert found just the vehicle for my wife and me to consider, and took another test drive, this time with my wife at the wheel. We were sold!
Robert obtained favorable financing for us, and we worked with Tony in the Financing department to close the deal. I still did not have my settlement check, and there was no problem. I literally walked out of the dealership with a new car, and dropped off the down-payment check two days later.
I have already decided that my next vehicle will come from Scott Clark's Toyota.
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