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Great customer service - Review by citysearch c | Fullerton Auto Repair Clinic & Body Shop

Fullerton Auto Repair Clinic & Body Shop

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Great customer service 1/25/2012

Some years ago I lost my trusted mechanic, as he moved out of the area. In the interim, I've bounced around between chain stores and the dealership near where I work. Recently, my check-engine light was coming on intermittently on my Camry, and I had been told that the code meant my catalytic converter was going out and would need to be replaced -- to the tune of $650. I decided to do a little checking online, and I found several forums where folks had posted that it isn't always the catalytic converter that is out when that happens on a Camry. It could be something else. I looked for reviews on local car-repair shops and found Fullerton Automotive Clinic. What a fabulous find! I took my car in this morning to see what they said, and I think I've found my new trusted mechanic. In my case, it turned out NOT to be the cat, it was the air sensors that needed replacing, at a much lower cost than replacing the catalytic converter. Myrna, in the front office, was such a pleasure to deal with, and she even came to pick me up when the car was ready. I was just about ready to call a taxi, when she offered to come get me. What great customer service! The repair was done timely, at a fair price, and with a smile. If you're looking for a mechanic, I would have to say that the glowing reviews they've received are well-deserved, based on my initial experience with them. I will be taking my car to them for future repairs, and I expect that I will continue to be just as happy then as I am now. more
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