When I reserved an appointment for a house cleaning, the customer service women was very nice and helpful. However I was under the impression that once I gave my credit card information, my appointment was reserved, unless I called 24 hours before reserved appt time to cancel. I was not informed that I had to confirm 24 hours before scheduled time. I had reserved the appt 2 days prior for Fri Jan 13th and the women was nice enough to squeeze me in on such short notice.
I didn't realize my phone battery went dead Thurs until early Friday afternoon when I noticed a missed phone call and voice mail from maid pro's Byron Bailey. He had also sent me an email which I didn't see until that afternoon as well calling to confirm for Fri Jan 13th. I had also given maid pro a secondary number with the (518) area code, which is my husband's number, to call just in case no one got through to me. My husband said he never received any calls or messages from Maid Pro at all.
I called Byron Bailey from his Sandy office on Fri 1/13 at around 12pm to tell him that I was confused and misinformed thinking that if I gave my credit card number then my appt was already reserved. I also told him about the phone situation and how he only called the first number and he didn't try the second one, since I just realized that I was having issues with the primary number I gave him.
I was upset and trying to understand the situation, but Byron Bailey was getting upset and somewhat yelling right back at me. This further upset me more because since he is with customer service, I assumed that he is supposed to resolve any issues that customers may have. Instead, he kept on repeating company policy and ""that's the way it is here."" I understand Maid Pro's policy and it was not necessary to keep repeating it. I didn't feel like he was listening to me and telling me what my options are.
I am writing this, not because I want any compensation or any more service, but to say that Byron Bailey was not professional with me at all when an issue was presented; and that he left a poor reflection on your company. If he had a calm demeanor and a ""willing to help"" attitude, my issue could have been resolved instantly with no problem at all. I am a very understanding and nice person so I don't understand how this situation escalated as it did. Thank you for taking the time to read this.
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