Dear Avis,
I'm surprised to see your tag line on your website 'we're in the business of treating people like people.' I recently parked in an Avis spot by accident while waiting for my brother to rent a car from Enterprise (the spot was not clearly marked and was in front of the Enterprise booth at the Long Beach Airport). A young gentleman knocked on my window and told me to move the car or he will have it towed. I agreed and moved the car to idle in front of the enterprise booth.
Shortly thereafter, three police vehicles surrounded my car and multiple officers interrogated me about the situation--claiming I refused to move the vehicle when the Avis employee asked and that he reported I was being difficult and belligerent. I don't understand what compelled your employee to call the police and lie about the situation. I did not catch his name at the time as he simply asked me to move the car and I did. I am still in shock of the Avis employee and the officer s that answered the call. Thanks for treating me like a criminal--I will be sure to keep this in mind for future reservations.
more