I booked a room several days in advance for a wedding I was attending and I was told there would not be a cancellation fee - no need to do anything. I had a severe allergic reaction and was not able to attend. I didn't think anything of it until I received by credit card bill with a charge of $132.00!! When I called, the front desk lady/manager Diane was extremely rude and told me there was no way her employee would have told me that there was no cancellation fee. When I told her maybe the employee made a mistake, she said there was "no way he would make that mistake" and called me a liar. When I stated that sometimes employees make mistakes and I was positive I had asked about cancel fees, she said that was "impossible" and that I was wrong and every single hotel in the entire world(!!) charges cancellation fees. After a heated argument, I asked for the corporate number to make a complaint.
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