I heard about Charlotte Comfort Systems on the radio and decided to call them when our upstairs heat unit went out. I determined the ignitor was bad and ordered the part online ($20 and 2 days to receive). We then had unexpected house guests for the night and I wanted them to have heat so I called Charlotte Comfort Systems and was told 89.95 + plus the cost of the part. I knew the part that need to be replaced and knew the price - I expected it to be marked up but they wanted over $300 for the ignitor. I declined and paid for the service call. I'll never use nor recommend Charlotte Comfort Systems again! There are plenty of other reputable HVAC companies out there that will not try to rip off potential customers!
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