We purchased an expensive Trane Natural Gas heater in March 2006 from BNG. In less than 6 years, the circuit board has gone out 3 times. We asked BNG to look at to see if the cause for this recurring failure could be identified. BNG's only response was to offer to repair it for over $500. We have had it replaced with a less expensive heater that we think will provide better reliability. We also think the new company will provide better service.
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