iI RUE THE DAY I SIGNED ON WITH THIS COMPANY. My alarm system stopped working 3 months ago and I have called in MULTIPLE times to correct the problem and got NO RESPONSE back. Finally I called in to say just cancel my account because I am tired of the run-around and I'm tired of people saying that they will do something about it but then don't. One representative said I could cancel services, and that I just need to send in a written request. Then within 5 minutes, they put me on with someone who is supposed to resolve problems, and he said that I can't cancel because I did not give written notice 60 days in advance of my original 3 year contract running out...which ran out several months ago. After getting shuffled around from person to person, getting someone's voice mail, calling back and having to explain my circumstance to every new person I talked to, I spent roughly an hour on the phone talking to several different representatives, and with the exception of one, they were arrogant and un-helpful, as goes the culture of that company. So no one is willing to do anything to let me get away from this hell-hole of a company. I FEEL LIKE A PRISONER OF THIS COMPANY AND I CAN'T GET AWAY FROM THEM. IT'S A NIGHTMARE. DO YOURSELF A FAVOR AND FIND A COMPANY WHO HAS A GOOD RAPORT WITH THEIR CUSTOMER BASE
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