I looked forward to a cut and color appointment all week and traveled a very significant distance expecting a relaxing salon experience. A situation occurred yesterday where a child was brought in for a hair cut and he became extremely upset and raged and screamed at the top of his lungs for 30-40 minutes. The situation was not handled well at all for the amount of time that it was allowed to go on. I don't feel like it's okay to compromise the spa atmosphere that customers pay significant amounts of money for.
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