I was getting my nails done for my birthday. First, my appointment was canceled 15 minutes before my appointment due to not having a credit on file. When actually I had a credit card on file, but no one thought to thoroughly investigate the situation before cancelling my appointment. Second, after the discrepancy was cleared up, for my pedicure, I was placed in a broken chair that did not adjust or massage. The best of the pedicure for me is the massage. I was cheated of the great experience that I usually have at Robert Andrews. Happy birthday to me
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