We had new hardwood flooring installed last May. One of the boxes was the wrong color of flooring, so we had to agree to use pieces that were rejected from other boxes to finish the job. I have been trying since then to get either a refund for the box that we couldn't use or at least a box of the right color. I returned the unusable box months ago. After many phone calls and messages on my part, I finally had someone agree to look into it but of course I never heard back. Any suggestions on where to take this next? Better Business Bureau? Small claims court?
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