I purchased their Amazon Local deal for a complete heating system service which included a free filter replacement. The repair man that showed up seemed very green. He forgot an extension cord and had to borrow another tool from a friend.
He then wanted to replace the igniter saying there was too much resistance going through it and that it could fail soon. This may or may not be true but it felt like he just wanted to replace a perfectly good part. He also informed me at this point that the air filter wasn't included with the deal, only that he would replace one if I had one on hand even though the deal clearly said it was included. When I confronted him about this he offered to run to the store and pick one up (seemed like a nice gesture). But when he returned he said he couldn't find the right size and told me how he got a good deal on a kindle instead. He then offered to sell me a case of filters at half price ($60) as a good gesture. I declined and found the same case of filters online for $28.50. Beware!
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