I would beware of this company. My husband and I paid for expedited passport renewal services with this company 7 weeks before they were to travel out of the country. The representative (Ericka Hernandez) said it would take 2-3 weeks to get their passports. She would not return one phone call after they called and emailed several weeks later to ask about the status of their passport. One other person (John Chambers) kept promising the passports were on the way on 4 different dates by mail, hand courier, and fedex. My daughter called up the State Department and was told that they did not receive any passport applications for us. Even after telling the company this, they kept saying the passports were on on the way.
Finally, a week before we were about to travel, my daughter was told that the passports had never been processed! My daughter had to file an emergency passport renewal for us at the Passport Office and we had to go to downtown Dallasdown to get our passports.
Ericka met us at the passport office to return our old passports to us with no explanations or apologies. In fact, we never received any explanations or apologies from anybody in the company. We don't understand why they kept promising different delivery dates even they knew the passports were never processed. My daughter finally asked them for a tracking number and they couldn't give it to her. I hope nobody has to experience the frustration and anxiety that we did not knowing if were going to be able to travel out of the country. The company held on to our passports for six weeks without doing anything.
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