I had a bathtub faucet that was leaking and needed repair. The service tech was unable to remove the screw to remove the faucet as it was improperly installed. He carefully explained all the options, including the worse case senario of cutting holes in the wall! Fortunately, that was not necessary. I really appreciated that he kept me informed on the progress, and his professional manner. I also liked the followup phone call the next day to make sure everything was done to my satisfaction!
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