I boarded my dog here when my family and I went away on vacation. I had heard mixed reviews...and even read about the Philadelphia location (which has since closed down) LOST A DOG!
Against my better knowledge, I boarded my dog anyway. My dog came home smelling horrible and with some scabs on her legs. When I questioned what it could be... they said ""probably from day care roughhousing"". MAJOR PROBLEM with that sentence - first of all...""probably""? Was my dog not being properly supervised? Second, day care rough housing? Are there not people supervising the day care area?? Suppose a fight between dogs broke out??? Never again will I trust them with my beloved animals. I'm convinced these postiive reviews are owners/employees or family of them with fake accounts!
*Also, it's amazing what a small world it is. Thru a friend of a friend, I found out that the owners are writing positive reviews of this place (Sundance1964 - John- below) ....and employees (on the Family Pet Resort website testimonials, one of the first is by ""SKush""...her name is Sandra and she is an employee at the resort. DO NOT be fooled by these FAKE customer reviews.
DISGUSTING!!!!
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