Do your research on this company. If you're a ""yelper"", you're already ahead of the game.
We were lured by a low estimate (reduced after the initial quote) and positive reviews on popular sites.
Granted, our renovation project was not a clogged drain, but two months of problems left us very frustrated.
The first plumber quit abruptly and we heard all manner of reasons. We had at least 5 representatives from All-Star assess the scope of our project. 4 of these representatives did work. 3 of them no longer work for All-Star. Ryan has had a barrage of excuses since the first complaint. The most recent representative, Anthony, seems to be a great plumber and Ryan would do well to try and hold onto him.
We failed our gas pressure test 4 times, each after Ryan's assurance that we would pass. We were pushed weeks behind schedule without hot water due to the gas pressure issue.
Their contract is clear, ""We are not responsible for additional issues caused by the work performed"". This is very important fine print to take seriously on any contract. Contracts themselves are very important.
The first plumber misrepresented the work that he had done resulting in severe water damage to new drywall, paint, custom cabinets and hardwood floors when the hot water was turned on.
For the damage, we have no choice but to do the work over.
At each construction stage, from open framing with full access to costly to tearing out parts of new walls, All-Star gave us the ""all good to go"" and then ""not our fault"".
Upon publication of my original review (pissed off and typing version 1.0) , Ryan contacted us immediately to ask us to change or remove the review.
He has explanations for everything and did whatever it took to make things right to us as upset customers.
I do not argue his tenacity to achieve a ""satisfied customer"" one bit.
He also offered to help us with our business marketing as he is very good with search engine optimization.
We came to an agreement and he earned an extra star for my experience.
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