Like most people, we had a coupon so figured why not go. After being seated we waited for 15 minutes for someone to come by and take our drink order. No one came... I had to actually get up and ask them for water...
SALAD BAR:
Me and my wife then proceeded to to salad bar which was awful, the vegetables were soggy, the meats and cheeses were slimy, and the potatoes/yuca were old tasting. The only things that were half way decent were the black beans and rice.
SERVICE:
After gettin back from the salad bar we waited about 15 more minutes until we got our cheese bread which suprisingly was really good/hot. We flipped our cards to green and it took a while before anyone even came by with meat. I had to actually get the guys attention from three tables over before they would even look in our general direction. Overall, the worst service I have ever received.
QUALITY:
You would think they would at least get this part right but they didn't. They were really conservative with their ""quality"" meats such as filet mignon and top sirloin and only brought by chicken, sausage, and pineapple. Once we finally got some picanha or filet it was undercooked so much that the meat was bright red and completely inedible. My wife likes her meat rare but she couldn't even attempt at trying it.
Overall, I went home on a full stomach of cheese bread and water... Worst service I've ever experienced, meats undercooked, and salad bar not maintained at all. To top it all off they added an 18% gratuity for a party of 2 people which was not earned at all.
more