I called Hudson Appliances to ask a question about my elderly mom's Brand new washer ( we Purchased from Sears ) ..but I mentioned that after Installation it makes a lot of noise I called Sears twice and they kept telling me that it needs to be balanced, or maybe its the garage floor ?? ..after all it was Installed by Sears themselves....He suggested I look under, and behind the machine for the Yellow shipping straps and make sure that they have been removed ,,,and sure enough ..they WERE NOT ! ..The Sears guys never removed them. Well now it sounds great and with Hudson's help I did it myself.
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