Recently I had an experience buying laminate flooring and related items from them. I bought extra boxes thinking that I might do three rooms. They told me I can return leftover unopened boxes with 10% restocking fees. I agreed and finally I finished two rooms in 7 days and decided to return 17 leftover boxes (19.6 sq. ft/box) along with padding and quarter round worth about $ 750.00. New I saw their real faces. They offered me $250 only in an extremely arrogant way and when I argued then both( i guess father and son) treated me bad and asked me to leave the office. I bought tiles from another vendor during the same time and they happily took unopened boxes back for full refund.
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