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Good Food REALLY Bad Service - Review by citysearch c | Back To Cuba Cafe

Back To Cuba Cafe

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Good Food REALLY Bad Service 9/11/2011

When I initially entered the place I liked the music and overall atmosphere. I asked to see the menus so I could take it out to my wife to see if she wanted to eat here. They didn't have any menu's except for what they posted up on their wall, no big deal. I went and got the wife and waited with the kids while she decided if she wanted to eat there. I agreed with her that the menu items and the desserts on display looked enjoyable. So we get in line and order our meals, the lady behind the counter was pleasant, people were laughing and playing dominoes while waiting for their meals. We had to wait for a bit to be able to sit down as there wasn't any tables open when we arrived. However, after people had left their tables stood there dirty and untouched for almost 15 minutes. The place was not packed, only people in the place where the people playing dominoes(party of 4) and us. Not one single employee made a move towards cleaning any of the tables. Finally my wife, hungry and not in mood to find a different place to eat, actually started clearing out the tables herself. All the dirty dishes, food, etc was placed on the counter top and finally an employee came out and wiped the table. They didn't take the dishes with them, they left em there the whole time we ate, right on top of the counter. So, against my better judgement I ate my food. The food was actually really good, very pricey for what you get. My meal was 12.95 for the roated pork plate and it came with very small rice and beans portions, decent pork portions(slightly dry but seasoned well), and small yucca portion. Lets just say when you receive your plate you look up at the wall and the price and go, huh this can't be all of it. Either way the actual food was good but I'm not going back. more
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