I make this complaint first and foremost because of the Company's recent unauthorized use of my card. However, I also make this complaint based on the following: Sales presentation misrepresented the services that would actually be provided; Improper and inferior service/repair performed; Unreasonable and excessive delay in completing/performing the service/repair; Services performed resulted in additional damages; Failure to honor contract or agreement; Did not adhere to terms of contract or agreement; and Failed to provide itemized billing or explanation of charges. This Company was hired by us to perform mold remediation work in our home after a defect in the installation and/or insulation product caused a condensation and mold problem. on our third floor. We had the mold tested and it came back positive for toxic black mold. Envirotech assured us that they would perform the work safely; that we would not need to leave the house (despite our bedroom being attached to the third floor ""loft"" and the fact that we have 3 children, ages 7 months to 15 living with us). They assured us that they would use an air-lock seal at the entrance of the third floor; that they would set up negative air pressure; use tyvek suiting, including booties, etc., that would be discarded by the workers before entering back into our living space. They also assured us the job would take 2-3 days. NONE OF THIS HAPPENED. Instead, the men wore no protective gear; no air seal was installed, no negative air flow was in place, and mold and insulation was tracked through our bedroom (where our infant sleeps with us) and our ENTIRE home. In addition, the men attempted to leave the job site without performing the remainder of the work. The job was drawn out over the course of approximately 3 weeks. After the work was finally finished, I informed Envirotech, when they called for payment, that I was not paying them another dime because I had no idea what we were paying for. The billing/contract, etc., indicated that the men were using materials that we knew they were not using; such as protective gear and tyvek suiting. I told the company that we were not paying for items that were not even used. I further told the company that it is my opinion that we have a personal injury claim against them for mold exposure and contamination. We paid an initial deposit to them on August 4, 2011 of $2527.35. I informed them two weeks ago that if they wanted payment, they would need to commence legal proceedings against me as I was contemplating commencing legal proceedings against them for failure to perform and mold exposure. I just discovered that on September 10th, the company re-charged my card, without my permission or authorization and in direct contrast to my informing them that I was NOT paying them, in the amount of $2527.35. I am currently disputing this charge with my bank.
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