As simple as this may seem, it boils down to customer service. When Dustin said he was going to get us floor mats, we expected floor mats. He offered to ""go up the hill to their service center to pick them up"" while we were there purchasing. Or, he said he could ""Fed-ex them"" to us. We said we would like them that day. That dept. was closed, but he would fed-ex them to me.
Long story short, it's been over 1 1/2 months, and my wife has called 4 times; I've called twice. And, now I'm going to go down there in person to interact with and in front of customers. I believe in integrity. Floor mats are pretty inexpensive; it's the principle.
Also, we noted some dog hair in the used car we were purchasing (in the trunk.) Dustin said he was sending it to the back to get the tank topped off and get that vacuumed up. He didn't-- and we didn't check.
Now I have to wonder how much integrity there is in the extended warranty we purchased.
It's a common theme I've been reading with other reviews... DONT trust them.
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