I have not had a good experience with this place of business; and I do mean place of BUSINESS. My original appointment for a cleaning was in mid-July. They took ex-rays and charged me more than I've ever had to pay at other places, but they didn't clean my teeth, as scheduled (they also didn't give me a goody bag!). They rescheduled me for a deep-scale cleaning which required a $100 nonrefundable deposit.
I arrived for my appointment in August, only to be told that it was cancelled! That was surprising, considering the fact that I had spoken to one of their receptionists about 30 minutes prior to my appointment. Had I not shown up, they would have kept my $100 deposit, but they can cancel without penalty!
I was rescheduled for September, but when I got there they allegedly had no record of my $100 deposit. It's a good thing that the receptionist had given me a print-out when I had come in for the August appointment that they canceled? Wrong! The receptionist said that wasn't a receipt! Hmmmm. Well, after a long conversation with this receptionist and another, logic prevailed, the matter was straightened out, and I paid my large portion for the current appointment and was finally taken to the back and had my teeth on the left side of my mouth cleaned.
Concerning having the teeth on the right side of my mouth cleaned, I was told that I couldn't have them cleaned until Nov. 2! That was a long time to wait, but I took the appointment, informing the receptionist that it had to be after work. She scheduled an appointment for 6 P.M. and said she would call if anything opened up before then. I paid them another $100 deposit for my Nov. appointment. Well, I received a call this week saying that the periodontist was not taking anymore appointments after 5 P.M. that day; mine was for 6. Hmmm. They did offer to let me TAKE OFF WORK and come in during the day. Wow! They advertise that they're open 7 days a week and have late office hours, but not in my case.
Today they told me that if I didn't want the early appointment on Nov. 2, I'd have to wait until Nov. 30! Wow, from July to Nov. 30, just to get my teeth cleaned? She said that they only have one periodontist. That's strange because I saw a different one for a $25 consultation back in July. Hmmmm.
All about the business, instead of being about giving good service! That's actually bad for the business, but considering the prices they charge, I guess they can afford to lose some customers!
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