My husband and I order from Mick's once in a while. He placed an order tonight and the girl on the phone was incredibly rude when he asked to include a soda and wanted to pay by a credit card. He told her to forget the order and as he was hanging up he cussed. I called back to speak with a manager to advise of the poor customer service. The same girl who answered put me on hold for five minutes and then hung up. I called back, and seeing my phone number come through on caller ID she put me on hold immediately. A man answered and asked what he could do for me, I said that I was a customer and asked for a manager but was disconnected. He again asked how he could help me and I asked him to clarify that he was a manager and his name. His name was Keith. I told Keith of what had transpired when my husband had called and the rude service he was provided, and that we likely would not order from Mick's again. He interrupted me to tell me that she was not rude and proceeded to argue with me because my husband got upset while he was hanging up the phone. He completely discounted the complaint, would not allow me to speak further, and then said ""I have nothing further to say to you"" and hung up. \r
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I completely agree that my husband should not have swore, but it would not have been an issue if she hadn't acted the way she had. The unprofessionalism of the manager is what really surprises me. At the end of the day, we are the customer. He could not have cared less to lose the business.\r
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Mick's doesn't even have food good enough to provide this kind of service. We will without a doubt never order from them again and I'll be sure to advise every person I know of this. I hope you'll take the same precaution. If you want quality food/pizza in Cohoes, go to Pop's. \r
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