They don't even deserve 1 star, except the drivers helpers were very good at moving the items. As the previous reviewer stated, all the bad reviews are true. I was given a quote, which was accurate at the time. Once the furniture was loaded and transported back to Boston, they would not unload the truck unless I prepaid. That wouldn't have been a problem except they added 2 more hours to the bill. We went back and forth with the office, wasting 30 minutes. I was assured that they would ""reconcile the bill"" once the more was complete and rebate the additional $200 I had to pay. Office then tells me that an hour from the pick up destination in RI to Boston was considered LABOR. We were totally ripped off. 2 hours of travel time only counts to the pickup destination, and then at the end returning to their location. All time inbetween is considered LABOR, even if an hour of it was travel. Original estimate was $400, final charge $600, with NO rebate. 40 more minutes disputing paying the additional 2 hours, when only 45 minutes was left to unload. Complete ripoff of student movers. They stood outside and closed the truck until I agreed to sign the authorization to pay in full, even though it was 2 additional hours that they hadn't worked.\r
NEVER would I use them again. Contacting Better Business Bureau next.\r
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MA Dept of Utilities--Transportation Oversight Division--Complaint Process\r
If you have a complaint against a tow company, intrastate household good moving company,* bus company, or transit agency, please submit a written complaint to the Department's Transportation Division. \r
In your written complaint, please include your name, address, daytime phone number, a complete description of the complaint, and any actions taken to resolve it thus far. Also include all pertinent documents, such as tow slips, bills of lading, claim forms and/or correspondence relating to your complaint.\r
You can send your written complaint by U.S. Mail, fax or email to:\r
Massachusetts Department of Public Utilities\r
Transportation Division\r
One South Station\r
Boston, MA 02110\r
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* Complaints against interstate moving companies should be submitted to the Federal Motor Carrier Safety Administration.
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