I am currently staying with my parents, visiting from Germany, where my husband and I are stationed.
I realize it's kind of sad, but every time I come home I am excited to have American television, and American web browsing!
Well, it never fails that my excitement is diminished by the lack of reliability in Cox's services.
I was home a few months ago and the issue then was internet, it was going out at least once every hour or two.
This time, i've noticed that EVERYDAY the cable goes out, sometimes at night, sometimes in the morning (it's out right now as I write!). The Internet is a little more reliable, but nothing to speak of.
My parents also have their phone services through Cox, and sometimes all three will be out at once.
As this company only meets contract guidelines a portion of the time, wouldn't it make sense to reimburse customers for their thin and getting thinner patience with such a lackluster company? Hmmm.
more