I have been a season pass holder for 15 years. Last year my husband lost his job and so we bought the season pass insurance just in case financesfot really bad...which they did. Vail calle me in the fall to request the remainder fo the pass fee. I explained that my husband had still not found a job and did not want to go through with the transaction. They told me to go ahead a pay for it and then file a claim, I was assured by the employee (Scott) that I would be able to get my money back. The next months were filled with docs being faxed back and forth and in the end the insurance would not pay up as there was no change in circustances. I called Vail back and asked to talk to Scott to have him make good on his promise. He had left their employment and they would not honor his promise. They were totally unsympathetic and this is not how a long time customer should be treated. So they (Scott) lied and it ended up costing me $525. There are plenty of other ski areas out there and this year going forward, I will go to Copper.
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