The team at J&C Automotive, especially John and Ray (at the front desk), are amazing; by far the best car-related customer service I've ever experienced.
My family and I have been Ray's customers for over 10 years and we've all followed him around to many different Lamb's Automotive service centers in the past but are so glad Ray works at J&C Automotive now. They have better prices, an excellent team of mechanics, and work hard to get you in & out as quickly as possible. As for customer service, J&C Auto. couldn't be better.
I had my oil changed at J&C yesterday around 1pm. By about 6:30pm my VW started making a really awful squeaking noise and by 9pm, when I got home, the check-engine light had turned on. I called J&C at 7am this morning and spoke with Ray about my VW's troubles since having my oil changed the day before. Ray didn't even hesitate to help - he immediately called a tow-truck to come pick up me & my car. (The towing company was great too - Triton Towing, ask for Tony Smith!) Within an hour I was transported from the 4-Points area to Round Rock where John, Ray, and the mechanic who worked on my car yesterday, met me at my car before it was even taken off the tow-truck. It was amazing to know how much each person at J&C cared - the mechanic instantly apologized for my inconvenience and thoroughly went through the steps he took when changing my oil the day before alleviating all doubt in my mind that he had done something wrong (and in the end, he had done his job CORRECTLY and had even went above and beyond to make sure it was right). Both John and Ray assured me that they would get my VW fixed ""no matter what it takes"" and they did exactly that! It took a few hours to figure out the problem (at one point I saw 4 mechanics working on my car) but the guys at J&C Auto. got it done and I'm so pleased with the result. My car is back to running smooth - no noise, no light - but there was no apparent connection between the issues I had with my VW & the activity of getting my oil changed yesterday. This is where J&C Auto. really upheld the title of outstanding customer service: I was NOT charged for the repairs; not even a penny. J&C Auto. fixed my car for FREE because they felt like it was too much of a coincidence for my VW to have engine issues right after an oil change even though they couldn't find a connection between the two. They told me they would take care of me and they did! J&C Automotive is an amazing company with honest employees who will get the job done no matter what it takes. I will absolutely be returning to J&C Automotive Specialists in the future. Thanks for the excellent customer service!
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