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Incompetence cancels out convenience - Review by citysearch c | PC Gecko

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Incompetence cancels out convenience 9/29/2011

DO NOT entrust your valuable electronics to this shoddy operation!! You have been warned. Why can't I give ZERO stars on this site??? I brought my son's XBOX 360 in for a ""Red Ring of Death"" repair, which PC Gecko rep said would be no problem. Went back in to pick it up and the unit they gave me had a different serial number on it and was not even the exact same model of 360. They swapped out my XBOX for someone else's!!! Mine was less than a year old! ""Oh, the guts are the same"" I was told. Well- guess what -- that one didn't work either, or the next time, or the next time.... Well, fast forward ONE YEAR later and these clowns never fixed my problem, gave me a refund or even returned my console. They will not stand behind their half-assed repair efforts at all. I called weekly for months and never got a call back. They knew they f'd up my repair and were too scared to answer the phone. VERY unprofessional from start to finish. I burned hours of my life, multiple tanks of gas driving back and forth to St. Paul and my son was disappointed for months. Send your device to an AUTHORIZED repair dealer. The ""shortcut"" PC Gecko will promise you leads down a long and winding dead-end. I wouldn't trust these nitwits to change the batteries in my flashlight. S-T-A-Y A-W-A-Y more
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