Bottom line: DO NOT USE Preferred Carpet Cleaning. They ruined my rug.
I discovered this ""service"" from a living social deal and John, the owner, lured me in with a very good price on a cleaning for my 8' x 10' area rug. The rug was in good condition but could use a refresher (since its gray and I felt had picked up some dirt).
After arriving more than an hour late, his guy came in and ""cleaned"" my rug with a large and to be honest, bad smelling contraption. It appeared when he was finished that the rug looked a bit brighter than before, but the next day, after it had dried there were more than a dozen BROWN WATER MARKS all over my rug AND a MILDEW smell permeating throughout my apartment.
I was leaving on vacation in 4 days and called John frantically for an explanation and so he could fix this problem and he said there were no appointments in the time before I was leaving and to call back when I returned so he could come personally and take care of the problem.
Well....I gave John 10 chances to redeem himself (that's how many time I've called him over the past week so make a follow up appointment) but he has not answered the phone a single time or returned my call after 2 messages.
This was the biggest waste of money I've ever spent! My rug now looks horrible (I've included pictures of the stains that are all over the rug). If you care at all about your rugs/carpets...stay away from Preferred Carpet!
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