I was in an accident a few weeks ago. American access made me go all the way to the other end of the city to get photographs taken for my damaged car. They told me that since my car was drivable, no matter how badly damaged it was, I had to drive it all the way out only for photographs. They made me wait a week after this for an estimate. Today they gave me an estimate and asked me to set up an appointment with the same car repair store that has no available appointments for the next 10 days!!!! I wish I had read all the negative reviews here before accepting damage insurance through American Access. Also, if Il Insurance is your provider, do not accept damage insurance with American Access as their services are substandard. Their business needs to shut down.
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