I was a repeat customer with what I thought was a good relationship with Debbie. After waiting a few months for a response to my typed letter or credit to my acct., I did not even get an apology! Bottom line, I felt taken advantage of in two ways, my time and money! Booked my appt. way in advance with my daughter so Debbie could cut her hair while my color processed. She ended up with another client (friend) and did not even act like she was in a hurry. Tried to shove my daughter's haircut off on another stylist and then did not even dry my hair because she complained about her wrist hurting from blow drying so I gave her a break and in exchange, she charged me $20 OVER the last time I was in for the same service minus a blow dry and style. Charged me $30 for my daughter's haircut when we had discussed at my last appt. that it would be $15. Complains about how business and the economy is tough on her, well it is tough for all of us! When you treat people like she did me, I cannot even imagine how many repeat customers she could have! Awful way to run a business.......wish I had the space to write out the whole 2 page letter I wrote her with NO response!
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