Saw the car I wanted on EBay and contacted them by applying for a loan via their website. I had Lakisha call me the next day to let me now that I had to pick a car for them to be able to get me pre-approved. I did that and gave her the stock number. I got my car appraised via their website and the value came in very low. Lakisha advised me to bring in the car in for a true appraisal. I brought it on 9/15/2011 and got the amount I wanted by negotiating with the appraiser. I was told my car salesman was David Buehler aka ""DB"" and that he was going to handle my transaction. I never ever heard from David or anyone else during this whole process. Once I was in the dealership and approved, I was given a chance to test drive the vehicle. I was immediately thrilled but pointed out to Michael that the Ford emblem was dented. He immediately said he would have it replaced which he did. I waited for over 3 hours for the paperwork. I could not reach DB as he was off that day and so was Lakisha. I was assigned Dang Pham who was very helpful and went out of his way to accommodate my needs. I was passed onto the finance manager ""Moses"" who was also very helpful but was not aware of my deposit that Dang promised would be refunded and that I could pull $1000 out of my trade-in. I was assured by Moses that it would be reimbursed in 3-4 business days. Today is day 4 and they have pulled the $500 out of my account and I have not seen a check. I just felt the mood changed as soon as I was buying a car from them. To make matters worse, I left 4 cd's in my car and I called 3 people the next day to let them know I had left my cd's in the car and no one responded. I called DB who returned my call on Monday, I called Lakisha-no response, I called Brett (GM) who never called back. I called Dang and he called back and promised to take care of it. He said he found 1 not the others. I told him it was in the glove compartment and it is hidden. He said he would walk over and retrieve it. I told him I would be there in a couple of hours and to have it ready for me to pick up. I got there 2 hours later and the receptionist sent a text or message to Dang and asked me to have a seat. I waited for over an hour before Dang gave me back my CD's. I left very unhappy. I have purchased a lot of cars over the years and they are the typical car sales establishment where you are just a stock number and no one wants to give you the time of day. I am taking time out of my busy schedule to write this review in hopes of helping someone else with their experience. For them having over 300+ employees, the call back or customer service after the sale is deplorable. I doubt I will be buying a car from them again.
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