I talked with a very friendly helpful apple rep at apple care for over an hour and it was finally determined that my hard drive failed. He gave me the nearest apple store number and said that I needed to call them to set up an appointment to have the hard drive replaced. When I called I got a very unfriendly rude young man, so long story short I decided that I would wait until I was visiting my son in another state in a couple of weeks and take my IMac with me to the apple store there and pay them to replace the hard drive. Love Apple but not the Saddle Creek Apple Store in Germantown, TN.
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