My home warranty company, First American, sent these jerks to repair my AC. The guy from House Pro who arrived told me my thermostat was broken and it was a special type not covered by my home warranty. So, in other words, I would have to pay for it out of pocket. I stupidly trusted him without checking with First American first. So I paid him $250 for the new thermostat in addition to my $55 co-pay.
Several months later, my other thermostat goes out and I call First American to make a claim, whereupon they inform me that ""thermostats are covered under my policy."" Suddenly, I realize that the stupid jerk House Pros sent defrauded me. He charged both me $250 and First American as well. Double dipped so to speak. First American reported House Pro to their Fraud division. I called House Pro and demanded refund of my $250, which they did within 4 days. They also informed me they had fired this particular contractor who had been apparently lying to customers.
I also note that they encourage their contractors to try to push a ""maintenance contract"" on you at a ridiculous cost, by scaring you into believing that if you don't get one through them and something major goes wrong with your AC, you won't be covered.
Now, thanks to these fraudulent jerks at House Pros, I always call an independent AC contractor to get an opinion on what is wrong with my AC first. It costs me $65, but at least when House Pros shows up again, I know exactly what is wrong and whether it is covered by my home warranty.
If you have a choice, do NOT use House Pros.
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