The Sloatsburg United Methodist Church had a messy problem with the Parsonage sewer line--it was clogged! We had to have help asap because Elisabeth von Trapp was coming to do a concert, and her only location to change and prepare for the performance was in the parsonage.
We were blessed that Shawn, the Roto-Rooter plumber from the Hawthorne location, arrived quickly after our second call, readily assessed the problem, and moved swiftly to correct it.
I was favorably impressed by Shawn's demeanor, patience in explaining the problem and the possible ramifications, providing an accurate estimate, and his professionalism and work ethic. He completed the work expeditiously, and presented more information regarding the job he had finished.
It was a positive experience to use this plumbing service. I highly recommend Roto-Rooter for quality performance, fairness of cost, and customer relations. It is unusual today to find such a thorough presentation of a challenging situation and respectful treatment of customers!
Pastor Agnes
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