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Beware, Terrible Customer service - Review by citysearch c | A & W Repair

A & W Repair

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Beware, Terrible Customer service 9/23/2011

I called a ton of shops to have my clutch replaced. A&W quoted me 5 hours of labor for $380. I'm a broke college student so I decided to use them. They charged me $640! That's nearly double the quote!! (thanks for the credit card debt) Then they tell me that they have to charge me for 7.5 hours of labor because that job type specifies that amount of labor in the computer when my car was only in the shop for 5.5 hours....so the initial quote was a flat out lie. I could have done this myself...clutch was installed fine, just horrible people behind the desk. more
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