I recently went to VCA hospital to inquire about a puppy I saw that was ready to be adopted. It was a beagle/basset hound mix and very beautiful. My boyfriend and I went down to check it out and he was perfect! We talked to the employee about why he was there and if he was healthy. She said he had a cherry eye surgery and that it was very common, thats it. I went the next day to pick him up, after they scanned my credit card and took 400, I was then told he had a parasite infection (giardia)!! We were never told this before!! They let us walk out with a sick puppy!! We called today after he has been sick with diharrea to see if we could bring him back (which they said we could free of charge) to get checked again. On the phone today, they said we had to PAY. They expected US to PAY for their mistake of selling a very sick puppy. Excuse me but we just paid 400 to adopt the sick puppy (which we were told was healthy). This place has very poor customer service, is misleading, and doesnt care about the safety or health of your animals. STAY AWAY!
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