I hadn't been to Rumor's for a while as my stylist had left. When I called to make an appt w/a new one, I explained to the receptionist that I had previously paid $60 and wished to stay in that price range. That's why, upon checking out, I was fully taken by surprise when I was told that the charge for my cut was $100. With the salon being extremely busy, it was obvious this was not the time to discuss. I emailed Lisa Nosgrove and explained my situation of noting my price limit for a haircut when making the appointment and what I was told. Without any hesitation whatsoever, she personally phoned me with empathy and immediately offered to reimburse the difference.Her professionalism, concern and action says it all. While Rumors may be higher priced than many salons, they are not only skilled stylists but are understanding and treat you as family. There's no putting a price tag on that.
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