Office refused to be flexible when i was going to be about 10 minutes late. Office policy preferred to have me wait 40 minutes to see if the 3:50pm appt showed up rather than service my son (even though the receptionist told me they had been unable to confirm appt after numerous tries), albeit a little late. Wouldn't you rather have a warm body in the dental chair or in the lobby? It was unfortunate that the office refused service since I had already changed the appt per your request, an appoint that I had made 6 months previously and had planned on! but you did not reciprocate with flexibility. Too bad you just lost yourself 3 patients!
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