I am usually very pleased with the service, and was again this time. However, the "touchy-feely" element of this office has never been my thing. Yours is a professional service for which I pay through the nose - I don't really want to be asked about my week, my children, my vacation plans, or anything else that is really of no interest to you. It feels very awkward and fake-ish, and I certainly don't do that with MY clients, who I suspect would be equally put off...
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