We bought a 2012 Sportage to replace our 08 Sorrento. Throughout the process, Clarence was on it! He clearly explained all of the numbers without the expected song-and-dance of the stereotypical car sales guy. He was very easy to talk to, listened to my fairly picky set of requirements and conditions regarding my trade in and the new model, and was available to answer questions when I called him almost every day for a week. He even picked up on the golf course on his day off.
My wife and I both have credit scores that accurately reflect our long history as drunken restaurant employees, so we ran into some issues when it came to obtaining financing. Several dealerships turned us down, including two that offer a ‘Guaranteed Approval’ promise. Clarence and his finance department guys worked for a week on getting us approved. They worked the numbers back and forth, helped us out on the price, and got us squared away with exactly the car we wanted.
The car is warrantied for 10 years/100k, but I’ll be calling Clarence again in 3 years for a new Sportage.
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