I would give this place 0 stars if I could. Where do I even start? My appt was from 8-10, they called at 8:30 informing me that they wouldn't be able to make until 10-1 due to "traffic". I took the morning off of work and frankly don't have time to wait around 5 hrs for them to get to me. They reassured me that they'd be there by 11:30 max. I received a subsequent call from the tech telling me that the earliest he can get there was 12. strike one.
The tech gets there and tells me that NEED the "deep" conditioning treatment and quotes me $210. WHAT? NO, thanks! they try to trick you by advertising 49.95 for 5 rooms when in actuality they'll vacuum your place for that price. STRIKE 2.
He starts in room 1 and I was very dissatisfied with the job, nothing was clean, it literally looked like it was just vacuumed. I tell him to deep clean the dining room for bc it was more soiled (for and add'l $25). The only thing he did was go get another solution and pour it into the subpar machine and said that would do the job. not really. even with their "deep" cleaning treatment, my carpet was not clean. STRIKE 3. at this point, I just want him to get out of my house. I spoke to the manager "RUss" who did nothing to make my experience better.
So, if you want my advice? Stay away from this company if you want your carpets actually clean. I could've done a better job with RUG DOCTOR and saved more time!
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