My daughter and I just had a great experience at Stardust today. Although we didn't have an appointment there wasn't the pushback I was anticipating. When we first walked in, the first floor receptionist greeted us but wasn't engaging at all. I was put off with her but didn't want to start the day off in a negative way for my daughter's sake. After walking around the first floor taking it all in, my daughter asked about a fitting. We were told a consultant could take us upstairs. Once we met Kathy, she took over and I was very impressed with her professionalism, helpfulness and attention she gave my daughter even though she was told the budget is under $2,000. After walking around with us looking at dresses, Kathy delivered 7 dresses that were a combination of what my daughter wanted and what Kathy thought would be most flattering. During the fitting, we couldn't make up our minds which looked best; one after the other was simply beautiful and was immediately our "favorite". After my daughter tried on the dresses for the second time, her bridesmaid asked Kathy if she would go downstairs to get a dress that first caught my daughter's attention (which was half the price of the ones she already tried on). Without hesitation but with a smile Kathy returned with the dress. Turned out to be the least flattering on her. The first dress was the one selected.
Kathy's recommendation for veil, accessories, etc. was perfect. And keep in mind my daughter has definite ideas and knows exactly what she wants.
I'm not an easy to please person and will not buy from a snobby establishment. I'm a sales trainer and have been in sales for more than 20 years at a Fortune 500 company. It's refreshing to find a professional who makes you happy to spend your money because she knows her product, loves what she's doing and is makes her clients' time enjoyable.
Although I'm sure the negative reviews here are real and were painful for the brides and families, there must have been personality combinations that didn't match and made the time miserable for both sides. We were well-matched with Kathy. I haven't seen her name in the reviews but if you go to Stardust ask for Kathy.
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