Knowledgeable and friendly staff. They treat you like you are a regular customer that they've known for years. Good products, fair prices. I'd rather give them the business than other big chain stores, and they deserve it. If they didn't, I would go to the other guys even though I am very pro-local business. They have a dog-wash there, that is very nice, and they also offer obedience classes, which I hope to make use of!
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