I agree the doctors are not the problem with this practice. The office staff does need some additional training in customer service. They have been discourteous by phone, and in person. In regards to the wait time for appointments, we have always had to wait at least thirty minutes until we are called back. We have always shown up prior to our appointment time, and no less than 15 minutes prior. I do not understand why others would come in after us, and would be called back before us. It was not due to the fact of us being late.
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